Find here the frequently asked questions by users. Please feel free to contact us if you don't find an answer to your question or request.

Do I need to download and install any software on my computer ?
No, pixappy is cloud platform, so you don’t need to install any software on your own computer.

Do I have to pay to use pixappy?
No, the subscription is free, no need to pay to get a Pixappy account.With your free account, you can create projects, download your media contents and build interactive creations and scenarios.

How many projects can I create with pixappy ?
The number projects is not limited as far as it does not exceed 100Mo of free hosting space. You can later upgrade your hosting space by purchasing extras if needed.

How can get more options and features ?
Some of pixappy options are not free, mostly those related to data export and rebranding the creations. More information is available here (link to “Price”)

Do I have access to all interactive effects ?
Yes. Pixappy is a platform dedicated to the user’s community, so we will always keep all the widget and effects accessible and free.

Can I view my project outside pixappy?
Yes, your projects and creations are hosted on the platform, but they can be viewed independently by using a weblink generated by pixappy.

Are my personal information protected ?
Yes. We don’t communicate your personal or profile information to any third party. Your information are only used to send you the notifications you have requested, and you can unsubscribe at any time.

What content can I upload ?
A large kind of media formats is available like images, sounds, texts…etc, and embeded youtube and dailymotion videos (more video sources will come soon).In all cases, you will use only the content for which your own intellectual rights or are free from any charges.

What payment solutions are accepted?
We only accept payment via paypal. Each user can have a money pot, where he can put his money, which he can use to purchase options and services.